Account Updates by the Change Deadline
Cavern Club Members, to ensure your shipment is not delayed, please update your account information bylogging into your Cavern Club Account or contact us at (805) 239-1616 or email@example.com
Credit Cards: Do you have expired, lost, or compromised cards on your account?
Shipping address: Have you relocated or are you at your vacation home and need to change your address on file? Have you considered the convenience of having your package shipped to your work address or a UPS Store near you?
Shipping status: If you will be visiting the winery please make sure to change your shipping status to pick up by the change deadline. Visit our website http://www.roberthallwinery.com or contact Assistant Cavern Club Manager Julia Taylor (805) 239-1616 ext. 19 or email her at firstname.lastname@example.org
Any changes made through the winery or UPS after we process the orders will not be reflected in the automated emails.
Members will receive a confirmation email with a tracking number when the package is shipped.
Reminder: by law, all wine shipments must be signed for by an adult 21 or over.
The shipping company will attempt to deliver your package three (3) times before it is returned to the winery. Re-shipments will incur additional costs and be billed to the card on file.
You can sign up for an account with UPS My Choice for Home on their website for special handling or a delivery window. There is an extra cost for these services.
All address reroutes need to be requested through the Cavern Club first by emailing Julia Taylor at email@example.com
Reroutes to a UPS Store near you for pick up incurs a $5-$10 cost if you do not have a mailbox at that location. Some UPS Stores do not hold wine shipments. Those that do will hold the package for five (5) business days and then they will return the wine to us.
We make every effort to communicate our shipping dates in advance to ensure successful delivery. When wine comes back to the winery because it is undeliverable, we incur not only return shipping fees, but also re-shipping fees as well as the cost of new packaging materials and replacement wine.
Because of this, after 3 attempts, if the shipping company is unable to successfully deliver your package, and the wine is returned to the winery, your account will be charged for all return and re-shipping fees.